Parcel Tracking

Please see your delivery confirmation email for your tracking number and link.

What does the tracking status mean?
Scroll down to see examples of Royal Mail's tracking updates and what they mean.

Delayed or potentially lost parcel?
Delays are rare and lost parcels extremely rare, but scroll down further for guidance on what to do.

 

What you might see on Royal Mail's tracking website/app

"An update will only be provided when we attempt to deliver your item"

This message means that Royal Mail have your parcel but have not attempted delivery yet.

The 1st and 2nd Class services we use provide partial tracking. Special Delivery offers more comprehensive tracking so rather than this screen it will tell you where the parcel is.

 

A missed delivery
If a delivery has been missed you should find a calling card has been put through your letterbox with all the information you need.

When possible we use a box that fits through most letterboxes which makes delivery possible if no-one is home.

However it's not possible for bigger orders, but the beauty of Royal Mail is that a collection point is rarely far away, and organising a redelivery is free and easy.

 

Order delivered
Packages that have been delivered will appear on Royal Mail's tracking website with this information:

 

If your parcel is delayed
Royal Mail delays are typically very rare but if you are affected we are sorry and appreciate your patience. If you chose 1st Class or 2nd Class delivery and the delay is more than a couple of days, please do contact us and we'll do all we can to help.

If a Special Delivery parcel is late please contact us for a refund of the delivery cost.

If your parcel appears lost
On extremely rare occasions parcels have been lost by Royal Mail. If you are concerned this is the case, please do the following:

• Check with other members of your household that they don't have it
• Check your safe place/s
• Check with neighbours

If it's not found please give us a call and we'll do all we can to help.